Terms & Conditions

Terms and Conditions


You can order and pay online by Mastercard, Visa, Maestro (Switch) and Solo, Visa Debit and Visa Electron, JCB and Visa and Mastercard Corporate. After processing your payment by credit card, we do not retain your details, which means you will need to re-submit this information when you place a further order on this web-site.

Product Descriptions and Availability

Every care has been taken to ensure accuracy of description, specifications, colour and price of all products. However, these may change due to circumstances beyond our control. Sizes are given as a guide only. Please be aware that handmade items are subject to variations in size, colour and shape owing to the unique nature of the product. All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. All prices include tax, if applicable. Postage and Packing (P&P) is an additional charge - for details please see the Delivery & Returns Policy page on this web-site.

Romney Marsh Art & Craft Gallery Guarantee

If you are not entirely satisfied with any item you receive, or it has been damaged in transit, please return it to us (in its original packaging and with all relevant documentation) within 14 days. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability. Refunds will be issued within 30 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your own expense, we reserve the right to charge the direct costs for their recovery and may offset that amount against any refund due.

Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your Post Office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights.

If you have any further questions regarding our products, delivery options or terms and conditions, please call 01303 870861 or email ngowhitelodge@hotmail.com - please note our customer service opening hours are 10am to 5pm GMT.